How to balance speed and quality
It is rarely possible to prevent a project from taking longer than expected. Even the most realistic planning cannot anticipate every unforeseen circumstance. However, it can help ensure that an unexpected setback does not automatically lead to rushed work during the most critical stages of the project.
1. Work with clearly defined stages
Divide each garden project into clearly defined stages in advance:
1. preparation and earthworks
2. soil preparation
3. installation of structures and hardscaping
4. planting
5. inspection and handover.
By defining these stages clearly in advance, you can identify delays more quickly and determine which stages must be given sufficient time.
2. Build buffer time into your schedule
A schedule without any margin for error is vulnerable. Weather conditions, delivery issues, unexpected situations on site and staff absences can all disrupt your plans. Building in a buffer gives you the flexibility to adapt and helps prevent essential stages from being completed too quickly.
3. Identify in advance the critical steps you won’t compromise on
Not every stage of a garden project has the same impact on the final result. Decide in advance which elements are essential and should never be sacrificed due to time pressure. Soil preparation, proper planting and sound water management cannot simply be corrected afterwards. These factors largely determine how much maintenance and intervention the garden will require after handover.
4. Communicate before delays occur
Clients are generally more understanding of delays when they know which stages are critical to the project. Explain beforehand that proper preparation is essential for the garden’s long-term development. This helps create understanding and trust should delays arise.
A garden project does not end at handover
A garden project is not automatically successful simply because it was completed on the scheduled date. Do you frequently need to return to make corrections? Are there issues with the planting? Does aftercare require more time than expected? If so, the quick handover may not have been a real time saving after all.
For clients, a garden project is usually a significant investment. The impression they form in the weeks and months following completion plays a major role in how they look back on the collaboration. A garden that develops gradually as expected strengthens their confidence in the garden contractor.
And satisfied clients do more than simply return. They also share their positive experience with others.
Read more in ‘The power of testimonials’.